24-7 Intouch Contact Centers Winnipeg, MB, Canada
21 Jan, 2018Permanent - Full time
Job Description ABOUT THE JOB We are changing the way people think about customer service by leveraging machine learning engineering, and we need your help! We are seeking a Machine Learning Engineer to help design, develop and implement machine learning technology. We're looking for an entrepreneurial mindset, a fearless attitude and a passion to take machine learning to the customer service world. You will be responsible for analyzing existing business process and drive the implementation of machine learning technologies across our company. You will also work with a team of developers in the analysis, design, development, and maintenance of software solutions. JOB REQUIREMENTS A minimum of 5 years of technical software development experience, with specific experience in solution design and implementation Experience in practical machine learning development is required Experience in .NET (C#) development is preferred Experience in Continuous Integration/Automated Deployment is preferred Experience working with Agile software development methodologies is preferred Significant experience with data integration and reporting is preferred Ability to prioritize and plan work activities as needed, while meeting aggressive deadlines and handle multiple and complex projects Excellent communication skills, with the ability to coach and mentor other team members Company Description 24-7 Intouch has over 17 years of experience delivering customized multichannel engagement to Fortune 500 companies. As an organization focused on offering the best people and technology, we are committed to process improvement and leveraging valuable consumer insights to increase first contact resolution, customer satisfaction, average order value and decrease the overall cost per interaction. We are dedicated to building transparent, long-term relationships by providing flexible outsourced contact center solutions and embracing our clients' culture to deliver a world class customer experience. We strive to create an exceptional interaction with every customer contact by delivering responsive customer engagement solutions.