Job Title: Customer Service Representative I
Department: Reservation Center
Reports To: Reservation Supervisor
FLSA Status: Non-Exempt
The Customer Service Representative I must enjoy customer service, handling incoming and outgoing calls. He or she must have the ability to use various computer programs including Microsoft Office and Internet. They must project a professional image through phone interaction. They need to be able to troubleshoot problems and provide efficient and accurate answers to our client's inquiries. This position also requires handling administrative duties such as faxing, copying, filing, and compiling research
Essential duties and responsibilities include the following (other duties may be assigned):
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or GED Certificate is required. Some college education is preferred but not required. Some customer service or call center experience is preferred but not required.Company Description Travelliance is the worlds leader in airline and workforce lodging logistics, with the industry's largest hotel database. No matter where you need to travel, your crews, executives, teams and even disrupted passengers will always find safe, clean, comfortable rooms waiting.