Talentcor London Office is currently recruiting for our client, a leader in the manufacturing sector for a Bilingual Customer Service Representatives.
Job Description/Specifics:Handle varied customer transactions including inbound calls, customer order entry and servicing customer accounts. Communicate with other departments and providers to research and resolve issues. Identify and implement service solutions. Monitor progress using service measurement systems. Identify areas to improve communications and efficiency of operations through continuous improvement efforts. Work to enhance knowledge in key service areas, and other duties as assigned.
Basic QualificationsEducation Level Years of Exp Bachelor's degree or higher from an accredited university Two (2) combined years of customer service and/or sales experience SAP system experience is preferred Experienced with cross-functional project leadership preferred Possesses exceptional customer service competencies Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems Ability to work in a high volume rapidly changing environment Ability to work in a team environment and willing to collaborate and compromise, including team leadership Strong active listening skills Ability to follow through with commitments and show concern for the needs of others Excellent oral and written communication, including presentation skills Pc literate, including Microsoft Office products Strong organizational skills with the ability to stay focused on tasks Good interpersonal skills Clear and conceptual thinking ability; excellent judgment and discretion Prefers to stay busy with a full workload and enjoys meeting challenges Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
If you are qualified for this role, please send your resume to Christine Oakley via Email:
Talentcor would like to thank everyone for their interest; however, only the most qualified candidates will be contacted.
Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.
Alternate format available upon request.
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