Lead Software Developer

  • 24-7 Intouch Contact Centers
  • Winnipeg, MB, Canada
  • 13 Jan, 2018
Permanent - Full time Information Technology Telecommunication

Job Description

Job Description

About the Job

We are changing the way people think about customer service by leveraging software technology, and we need your help!

We are seeking a Lead Software Developer to assist in leading a team in the design, development and implementation of new customer accounts and special projects within 24-7 Intouch's IT department. We're looking for an entrepreneurial mindset, a fearless attitude and a passion to take software technology to the next level.

As a Lead Software Developer, You Will…

  • Plan and lead the development of new software products and/or enhancements
  • Lead the analysis, design, development and maintenance of software solutions
  • Ensure all software solutions and enhancements are fully tested, debugged and meet product quality standards
  • Ensure all projects are delivered on time and with a high level of quality
  • Ensure all reported system issues are resolved
  • Ensure technology solutions support the needs of the customer and/or organization
  • Perform continuous review of technologies, industry standards and industry-related developments and makes recommendations relative to the need for further research and associated changes
  • Provide consistent leadership to each individual; sets objectives; reviews performance, produces career development plans, and addresses concerns

As a Lead Software Developer, You Have...

  • Minimum of 5 years of technical experience in software development
  • Existing team leadership experience preferred
  • Significant experience in solution design and implementation
  • Experience in .NET development required, C# preferred
  • Experience in web development required, ASP.NET preferred
  • Experience in Continuous Integration/Automated Deployment preferred
  • Experience working with Agile software development methodologies preferred
  • Significant experience with data integration and reporting
  • Excellent speaking and writing abilities
  • Ability to drive development efforts toward solving business needs
  • Ability to prioritize and plan work activities as needed
  • Ability to meet aggressive deadlines and handle multiple and complex projects
  • Ability to coach and mentor employees, providing career and professional guidance
Company Description 24-7 Intouch has over 17 years of experience delivering customized multichannel engagement to Fortune 500 companies. As an organization focused on offering the best people and technology, we are committed to process improvement and leveraging valuable consumer insights to increase first contact resolution, customer satisfaction, average order value and decrease the overall cost per interaction.
We are dedicated to building transparent, long-term relationships by providing flexible outsourced contact center solutions and embracing our clients' culture to deliver a world class customer experience. We strive to create an exceptional interaction with every customer contact by delivering responsive customer engagement solutions.