Air Import Supervisor

  • OEC Group
  • Québec, Canada
  • 13 Jan, 2018
Permanent - Full time Warehousing Transport Logistic

Job Description

Job Description

The OEC Group, a leading international freight forwarder and logistics provider worldwide, is looking for dynamic, highly motivated individuals who are dedicated to excellence and welcome challenging and rewarding opportunities. We offer excellent benefits, opportunities for growth within the company and salary to commensurate with experience. OEC Group is an Equal Opportunity Employer.

OEC Group's office located in St-Laurent, Qc is currently looking for a skilled individual who will bring air freight import and pricing experience.

Role Summary

Reporting to the Air Import Manager, the Air Import Supervisor has the following main responsibilities:

  • Supervise air import operations and personnel: assist Air Import Manager in operation planning, organization, control, employee training and evaluations
  • Receive customers' requests and prepare sales rate quotations
  • Answer customers: logistic solutions pricing; problems or complaints resolution; inside sales; price negotiations (carriers and customers); escalate customer service issues to the manager
  • Timely resolve customer complaints, or internal operation issues and implement measures to prevent their frequency and recurrence
  • Provide assistance to improve products and services
  • Apply corporate policies and ensure compliance with established corporate procedures, among employees supervised
  • Improve on an ongoing basis internal systems processes and procedures in order to favor customer service and departmental internal efficiency
  • Other tasks and duties assigned from time to time by the Air Import Manager

Role Requirements

  • Minimum of 5 years of experience in air freight import operation and pricing
  • Good knowledge of the Air import processes and regulations
  • Customer service oriented
  • Understands the importance of team work and of maintaining harmonious and collaborative relations with his/her superiors, working colleagues and other departments' or stations' personnel
  • Person meticulous and accountable
  • Leadership skills
  • Problem solving and negotiation skills
  • Ability to set priorities and organize workload assigned in an efficient manner
  • Must have strong skill sets in utilizing excel, and other MS office applications
  • Ability to work in a fast paced working environment
  • Ability to communicate effectively in English and in French, verbal and written
  • The role is for someone looking to develop a career. It is a rewarding opportunity in an ever growing company in a thriving global industry.

To Apply

Please send your cover letter and resume.

Company Description Founded in 1984, the OEC Group expanded throughout Canada and emerged as a global logistics provider in over 260 locations throughout Asia, the Indian sub-continent, Europe, the Middle East, Russia, Central and South America, Africa and Australia. Our highly-skilled professionals arrange the most complex air and ocean shipments, door deliveries, custom clearance, insurance, IT solutions, consulting, warehousing, and distribution services. Using best-in-class carriers, we can accommodate any request, from a local delivery to major logistical projects throughout the world.

At OEC Group, Global Logistics Performers we've built our reputation on the highest levels of quality and service. Our passion and dedication to serving clients and partners are the two main ingredients in our continued growth and success. The result is an exceedingly reliable, professional environment that ensures the safe, expedient delivery of your product with complete visibility at all times.

Driven by our forward-thinking corporate culture, we continually raise the bar to greater performance heights, delivering the kind of high-quality service that wins customer loyalty.