18 oct., 2019Permanent - Temps plein
Overview Ready for a new seasonal opportunity with the #1 tax software company in Canada? If you have experience as a tax preparer, are highly motivated and love communicating directly with customers, you could be a perfect match for this Seasonal Canada Tax Expert opportunity. As a Tax Expert, you will empower Intuit customers to complete their taxes. TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists. Responsibilities Answer TurboTax customer phone calls and delivering a professional, personalized customer service experience every time Demonstrate empathy toward customers, empowering and partnering with them to help them feel confident to do their own taxes Proactively seek out and deliver the right answer for each customer Successfully troubleshoot, resolve issues and answer complex tax questions using our defined practices, procedures and company policies Document customer interactions Assist customers filing tax returns Qualifications Extensive experience preparing a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments and foreign income . Must have prepared a minimum of 60 personal tax return prepared per year over the last three years In depth knowledge of tax laws and tax concepts, solid critical thinking and problem solving skills Excellent written communication skills including spelling and proper use of grammar Strong understanding of computers and software Experience preparing Quebec personal tax returns (TP1) a plus Experience providing support in a call center environment a plus Discover what it's like to be a part of an amazing team of tax advisors, making a daily difference in the lives of Intuit customers all across Canada.