Q4 Toronto, Ontario
24 mai, 2019Permanent - Temps plein
About Q4.Q4 is a leading global provider of cloud-based investor relations and capital market solutions. With the mission to help public companies drive valuation, reduce volatility and improve shareholder engagement, Q4 is a trusted partner to over 1,200 of the world's largest brands. Our comprehensive portfolio of solutions, including websites, webcasting, analytics, and the industry's leading IR CRM empower our customers to build impactful and strategic IR programs. Q4 has offices in New York, Toronto, Copenhagen, and London. To learn more, visit: . The gig.The Investor Relations Lead (IRL) is responsible for managing a book of accounts; building and maintaining relationships while ensuring success at each stage of the client lifecycle. This role works in lockstep with the Investor Relations Manager (IRM) and Surveillance Analyst to provide a holistic service experience for Q4 clients. The IRL will be primarily focused on supporting the Web and Events products. We are looking for someone that clients love dealing with, is very organized and has excellent problem-solving skills.Key Responsibilities - Service Manage day-to-day execution of client websites Coordinate quarterly earnings events for clients. Ensure a timely response to inbound requests via email and phone Provide onboarding/training for the Q4 platform and service model Works seamlessly with squad members (IRM & Analysts) and shared services to deliver on service excellence Acquire and maintain strong working knowledge of the Investor Relations industry and keep apprised of its regulations, trends and best practices Some non-business hour monitoring of client requests required Grow Account Revenue Become a knowledge expert on all Q4 products and services; positioning upsell or cross-sells where applicable Identify and cultivate revenue growth opportunities within your assigned account base Work in tandem with Sales to relay identified opportunities and support the sales process Retain Book of Business/Revenue Track and monitor account health Escalate issues to appropriate support resources as necessary Initiate and oversee the renewal process along with the Billing department as subscriptions approach their renewal date(s) Collaborate with Sales as needed to prevent client disengagement Education/ Qualifications University or college degree Minimum of 3 years of relevant work experience, preferably in customer facing roles. Superior client engagement skills, demonstrated success in building and maintaining effective customer relationships, particularly with those in decision-making roles. Outstanding communication and listening skills. Demonstrated ability in remote training/onboarding skills via telephone and/or screenshare. A self-starter who solves problems independently by exercising judgement based on available information. Provides creative insights and/or solutions to address client/organizational challenges. Special consideration will be given to candidates possessing a strong knowledge of, or experience with financial/capital markets Why Q4?We work hard, and we have fun. Success is what motivates us everyday to be the best and keep winning in the market. We offer a variety of perks to ensure our team can always work hard and play hard:- Unlimited paid time off. Enough said.- Flexible work schedule.- Competitive salary and health benefits.- Employee Assistance Programs. We help you focus on your work life balance!- Dog-friendly office. Hope you can handle cuteness overload!- Food for thought. Complimentary tea, coffee and snacks!- Semi-monthly themed socials. Karaoke, maybe a costume, Jäger or tequila?- Tuition Reimbursements. We invest in your continued learning!!- Hackathon events. For all who love to design and build.- Collaborate with a fun bunch of bright, talented co-workers.- Trendy, open concept offices in a hip part of town. Join #Q4orceQ4's diverse culture fosters a friendly, open-minded workplace. As a member of a dynamic, high-performing team, each Q4 employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact. With great reasons to work here, take advantage by submitting your application to join our growing team.